Refund policy

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We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Items purchased on sale can still be returned unless they are clearly marked as “Final Sale – No Returns” on the product page under the item description. Gift cards are non-returnable.


To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

If your return is accepted, we will send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
All returns are to be paid by customer in full. If requested, the cost of the shipping return label will automatically be deducted from the final amount.

Any customs tax/duties upon return will be paid by the customer in full.

Refused Deliveries Only

If a parcel is refused at the point of delivery for any reason, including the refusal to pay applicable customs duties, import taxes, or brokerage fees, it will not be treated as a standard return.

Any customs duties, import taxes, brokerage fees, carrier handling charges, or other costs incurred as a result of the refused shipment or its return to our warehouse are the sole responsibility of the customer. Any such charges paid by us to recover the parcel will be deducted in full from the customer’s refund.

In addition, a £15.00 restocking fee will be deducted from the refund for all refused deliveries. This fee covers the additional operational costs associated with recovering, receiving, inspecting, repackaging, and restocking the returned item, as well as the administrative handling required for a refused shipment.

The original shipping charge is non-refundable, as the outbound delivery service has already been completed.

Once the returned parcel has been received and inspected, any eligible refund will be processed after deducting all applicable charges, including customs duties, taxes, carrier fees, return costs, and the restocking fee.


You can always contact us for any return question at hello@raffeofficial.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. In the rare occasion that you receive a defective item, there will no cost to refund your items.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as undergarments, underwear, jewellery and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Initial shipping costs paid at checkout are non-refundable.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Full cost of return is to be paid by the customer.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@raffeofficial.com.